Reference

How jum188 Handles Your Personal Information

Your account data, wallet details and session activity are collected and used only to keep your experience running — deposits via DANA, OVO and GoPay, account access and support requests included.

Account data protectedDANA, OVO, GoPay records handled securelyYour rights, clearly statedContact us to request changesIndonesia-applicable policy

Explore the Lobby Read FAQ

What We Collect and Why It Matters

jum188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jum188, we collect the information needed to run that account — your name, contact details, login credentials and any payment method you connect, whether that is DANA, OVO or GoPay. Transaction records tied to your wallet are retained to process

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withdrawals, verify account identity and resolve disputes. We also collect device and session data — browser type, IP address and pages visited — to detect unusual access patterns and keep your account secure. Cookies on our site track session state and preferences; you can adjust cookie
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settings in your browser at any time. We do not sell your personal data to third parties. We may share data with payment processors and identity-verification partners where that sharing is necessary to complete a transaction or comply with a request from a competent authority. Data
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is stored for as long as your account remains active or as required by applicable law. If you close your account, we will retain only what we are legally required to keep and delete the rest on a rolling schedule. Availability of certain data-handling rights depends
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on local law and the region from which you access this platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold on your account, our support team handles privacy requests directly. Reach out through live chat, email or our help desk — whichever channel works for you — and include your registered account details so we can verify your identity before acting on any request. Players in Bandung and across Indonesia can submit requests through any of the channels below.

Team online

Live Chat

Start a live chat session from any page on jum188. Identify yourself with your registered email or account ID so we can locate your data record promptly.

Email Support

Send your privacy request to our support address. Include your account username and the specific data action you need — access, correction or deletion.

Help Desk Ticket

Submit a formal ticket through our help desk portal. We will confirm receipt and provide a response timeline in line with applicable data-handling obligations.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security on jum188 covers encryption in transit, access controls on our internal systems and periodic reviews of how payment data — including DANA, OVO and GoPay transaction records — is stored and accessed. We keep these practices current and document the changes. Here is how each area works in practice.

Encryption and Transmission

All data sent between your device and our servers travels over SSL. This applies to login sessions, wallet connections and any form submission on your account page.

Cookie and Session Control

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block these in your browser without losing your account.

Retention and Deletion

Active account data is retained while your account is open. On account closure, we delete non-mandatory records on a rolling schedule and keep only what applicable law requires us to hold.

Who Can Access Your Record

Internal access to your personal data is limited to teams that need it — support staff resolving a query, payment teams processing a withdrawal, and compliance staff responding to a legal request.

Common Questions About Your Privacy on jum188

These are the questions we hear most often about how account data, wallet records and cookies are managed. If your question is not covered here, use any of the contact paths in the support section above.

We collect your name, contact details, login credentials and any wallet you connect — DANA, OVO or GoPay. Device and session data is also collected to secure your account and detect unusual access.

Yes. Submit a data-access request via live chat, email or our help desk. Include your account ID so we can verify your identity and locate your record before sending anything.

We share payment records only with processors and verification partners needed to complete your transaction. We do not sell your data. Sharing for legal compliance happens only when a competent authority requires it.

Non-mandatory records are deleted on a rolling schedule after closure. Data we are legally required to retain stays in secure storage for the duration the law specifies, then is removed.

Send a deletion request through live chat or email with your account username. We will confirm what can be deleted immediately and what must be held under applicable law before proceeding.

Session cookies are required for login to work. Preference cookies are optional and can be blocked in your browser settings at any time without affecting your account balance or wallet connections.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPrivacy Guide Indonesia InfoSpaceman Mobile Play

How jum188 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Desk Ticket

How We Protect and Manage Your Account Data

Encryption and Transmission

Cookie and Session Control

Retention and Deletion

Who Can Access Your Record

Common Questions About Your Privacy on jum188

01 What personal data does jum188 collect when I open an account?

02 Can I request a copy of the data jum188 holds on me?

03 Does jum188 share my payment data with other companies?

04 How long do you keep my account data after I close my account?

05 How do I ask jum188 to delete my data?

06 Are cookies on jum188 mandatory, and how do I control them?

Privacy Policy

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